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First rule of Woodie Milano, You can always talk to Woodie Milano

We believe in our product and value the happiness of our fans and customers. Please email us if you are not happy with Woodie Milano products. We are reasonable people and will try our best to work something out. If you are not completely happy with your new Woodie Milano product, please send it back to us within 14 days for a full refund.

Please read these terms and conditions

carefully before using the website www.woodie-milano.com

These Terms and Conditions apply to all visits and use of the Site, as well as to the Content (as defined hereafter), information, recommendations and/or services provided to you on or through the Site. By accessing and using the Site, you signify your consent to these Terms and Conditions in their entirety in addition to any other law or regulation that applies to the Site, the Internet, and/or the World Wide Web. If you do not agree to these Terms and Conditions in their entirety, please leave the Site.

Ownership of content

The Site is owned and operated by Woodie srl. All of the content featured or displayed on the Site, including, but not limited to, text, graphics, photographs, images, moving images, sound, illustrations and software ("Content"), is owned by Woodie srl., its licensors and/or its content providers. All elements of the Site including, but not limited to, the general design and the Content, are protected by trade dress, copyright, moral rights, trademark and other laws relating to intellectual property rights. Except as explicitly permitted under this or another agreement with Woodie srl, no portion or element of the Site or its Content may be copied or retransmitted via any means and the Site, its Content and all related rights shall remain the exclusive property of Woodie srl or its licensors unless otherwise expressly agreed.

Right of withdrawal

If you’re not satisfied with your order within the first 14 days of receiving your product, simply return it to us like-new condition and we will accept a return or exchange. The shipping costs both for receiving and sending back the goods are charged to the customer. For information and details about withdrawal conditions please write to returns@woodie.it

We do not sell individual information obtained on-line about our visitors. And, we will not disclose the personal information you provide to us via the website to parties unaffiliated with Woodie Milano unless you specifically authorize it, we believe it is reasonably required by law or we believe that disclosure is reasonably required to protect the safety of customers, employees or property.

Domestic Shipping

We ship via SDA, BRT and TNT to locations with the Italian territories, including Repubblica di San Marino. Shipping costs can change between zones, and it will be communicated during the checkout process. Delivery is intended between the 24 and 48 hours from the payment’s verification. If the payment is via credit card or paypal, the order is managed in real time. If the payment is via bank transfer, the order will be dispatched after the proof of payment.

International Shipping

We ship worldwide via UPS, FEDEX and DHL. Customs and other import duties and fees may be applied to international orders when the shipment reaches destination. Such feed and charges are responsibility of the recipient and vary from country to country. Shipping times may vary based on shipping location. Usually it takes from 48 to 72 hours to deliver.

Customs and other import duties and fees may be applied to international orders when the shipment reaches its destination. Such fees and charges are the responsibility of the recipient and vary from country to country. Failure to remit payment of import fees may result in the abandonment of the shipment and will result in the forfeiting of refund and replacement options. Shipping times may vary based on the shipping location. Please note that we are unable to offer expedited shipping at this time. *International orders ship as a group and according to longest product lead times. For example, an order including a product with one day lead time and a product with a one week lead time will ship in one week time.

Sales conditions

The present general conditions have as their object the purchase of products, carried out remotely by means of an electronic network through the www.woodie-milano.com site owned by Woodie srl, based in Galleria del Corso 2, Milan. The purchase transactions will be governed by the provisions of Legislative Decree no. 185 of 22.5.1999, while the protection of confidentiality will be subject to the provisions of Legislative Decree 196/03. The sales conditions foreseen for the purchases of the products present in the Woodie Milano website catalog are as follows:

  • there is no minimum order amount for individuals;
  • the prices shown are always inclusive of taxes;

Art. 1: Acceptance of the conditions of sale

1.1 The conditions set forth in the introduction are an integral and essential part of this contract.
1.2 All contracts will be concluded directly through the access by the consumer customer to the corresponding Internet site at www.woodie-milano.com, where, in fact, the customer can conclude the contract for the purchase of the desired product by following carefully follow the instructions and procedures provided.
1.3 These general conditions of sale must be examined "online" by the customer before the completion of the purchase procedure. The submission of the order confirmation therefore implies full knowledge of them and their full acceptance.

Art. 2: Sales prices and methods of purchase

2.1 All sales prices of products displayed and indicated on the www.woodie-milano.com website include VAT. and any other tax.
2.2 The total cost of shipping to the customer's home is the responsibility of the customer. This cost will in any case be disclosed to the customer before confirming the purchase.
2.3 The purchase contract is perfected through the exact compilation and consent to the purchase manifested through the adhesion given "online".
2.4 The customer can pay for the goods ordered using the payment methods indicated at the time of purchase.

Art. 3: Sales prices and methods of purchase

3.1 The Woodie srl company, owner of the www.woodie-milano.com site, will deliver to the customers, at the address indicated by the same, the selected and ordered products, using the methods provided for in the previous article, by couriers.

Art. 4: Responsibility

4.1 Woodie srl assumes no responsibility for the disservices due to force majeure such as accidents, explosions, fires, strikes and / or lockouts, earthquakes, floods and other similar events that prevent, in whole or in part, from implementing times agreed upon in the contract.
4.2 The Woodie srl company is not responsible for any fraudulent or illicit use that may be made by third parties, credit cards, checks and other means of payment, upon payment of the purchased products. The Woodie srl company in fact, at no time during the purchase process, is able to know the credit card number of the buyer who, through a secure connection, is transmitted directly to the manager of the banking service.

Art. 5: Guarantees and methods of assistance

Woodie srl completely covers manufacturing defects.

Art. 6: Obligations of the purchaser

6.1 It is strictly forbidden for the purchaser to enter false, and / or invented, and / or fictitious data, in the registration procedure necessary to activate the procedure for the execution of the present contract and the relative additional communications
6.2 The Customer indemnifies Woodie srl from any responsibility deriving from the issue of incorrect tax documents due to errors in the data supplied by the Customer, since the Customer is solely responsible for the correct insertion.

Art. 7: Right of withdrawal

7.1 Pursuant to art. 5 of Legislative Decree May 22, 1999, n. 185 the customer can exercise the right of withdrawal, returning the goods received and obtaining a refund of the price paid.
7.2 The consumer who for whatever reason is not satisfied with the purchase made, has the right to withdraw from the stipulated contract, without any penalty and without specifying the reason, within 14 working days from the day of receipt of the purchased good.
7.3 All costs of return of the products are charged to the customer who, directly or through other means, will deliver the same at the domicile of the seller; all items must be received in the same conditions of receipt, provided with the original packaging and any manuals and / or instruction booklets that are part of the packaging and the original packaging; the return of the goods by another method is not permitted.
7.4 For information on how to return, write to returns@woodie.it.
7.5 The Woodie srl company, owner of the www.woodie-milano.com website, will accept the returned goods reserving the right to verify that the products have been returned in their original condition and with the original packaging; in this case it will send the amount paid by the consumer for the purchase of the products.
7.6 The transport costs incurred for the delivery of the product to the customer and for any return to Woodie srl, owner of the www.woodie-milano.com site, are not refundable.

Mode and delivery times

For shipments we rely on express couriers SDA, BRT, UPS, DHL, FEDEX. The cost of shipping varies from areas and weight of goods. The detail will be highlighted at the time of purchase. The delivery is scheduled between 48 and 96 working hours from the verification of the payment. If payment is made by credit card or PayPal the order is handled in real time. If payment is made by bank transfer, the order will be processed only after confirmation of receipt of the bank transfer.

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